Refund policy
At Shop Verce, we take pride in delivering premium quality products. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns
We accept returns under the following conditions:
- Item must be returned within 7 days of delivery
- Item must be unused, unwashed, and in original packaging
- Proof of purchase (order confirmation or receipt) is required
- Items must not be damaged due to misuse or negligence
Non-Returnable Items:
- Beauty and skincare products (opened/used)
- Sale or discounted items
- Gift cards
Return Process
To initiate a return:
- Contact us via WhatsApp or email within 7 days of receiving your order
- Share your order number and reason for return with photos if applicable
- Our team will review and respond within 2 business days
- Once approved, ship the item back to our provided address
- Customer is responsible for return shipping costs unless item is defective
Refunds
- Once we receive and inspect the returned item, we will notify you of approval or rejection
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via the original payment method or as store credit
- Shipping charges are non-refundable
Damaged or Defective Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.
Order Cancellations
- Orders can be cancelled within 24 hours of placement
- Once dispatched, cancellations are not accepted
Contact Us
For any return or refund queries:
- 📧 Email: shopverce01@gmail.com
- phone no : 03244902498